Information for Clients attending Woodlands for treatments
We are delighted to be welcoming you back to Woodlands and we wish to let you know about the safety measures we are putting in place for you.
What we're doing to minimise risk
We have added hand sanitising stations throughout Woodlands, including at our entrance. These are regularly checked and topped up.
We have also installed protective screens at our manicure tables to keep you and our therapists safe during nail treatments.
All Woodlands therapists and other members of staff will be wearing PPE.
Working hours and shifts have been changed to ensure there are less therapists working at the same time, again, to reduce the number of people on the premises.
All Woodlands treatments areas and rooms are thoroughly cleaned and sanitised between clients.
We have posters and signage to give visual reminders to continually wash your hands as staff and visitors move around the workplace, touching doors, handrails etc.
We will be following our infection control and risk management protocols to keep both you and our staff as safe as possible.
What you can do to minimise risk
Prior to attending your appointment at Woodlands we ask that you familiarise yourself with the information below and adhere to the following protocols;
You must NOT attend for an appointment if:
- You are showing symptoms of the virus
- You are waiting for a COVID-19 test result.
- You have travelled from an area of high infection.
- You have had physical contact in the previous 14 days with someone who has tested positive for coronavirus.
- If you live with or are caring for someone who is under strict self-isolation instructions and received an NHS letter.
Arriving at your appointment
We would ask that you come alone to your appointment and arrive no more than 10 minutes early. This helps to minimise the number of people on the premises at any one time.
Please wash your hands on entering the building
Hand hygiene is essential to reduce the transmission of infection. All visitors must decontaminate their hands by washing with antimicrobial soap and water for at least 20 seconds, taking care to systematically clean thoroughly especially under the fingernails and palmar creases.
You will be asked to complete a questionnaire on arrival at Woodlands, to ensure once again that we keep both you and our staff protected as much as far as we can against Covid-19.
We ask all clients to please wear a face covering while on the premises. If you have forgotten to bring a face covering, you will be provided with one where possible. The only time you will not be required to wear a face covering is if you are having a facial treatment.
Please note: if there is a reason, medical or otherwise, why you are unable to wear a face covering, we will of course respect this.
As you are aware, the treatments we are delivering to you cannot be delivered whilst adhering to the 2 metre distancing rule but we can still abide by this when we are not delivering a treatment. It is important that you follow the safe distancing rule when and where possible.
If your appointment is for a facial, massage or pedicure, we ask that you please bring your own towel with you.
Disposable, single-use tissues should be used to cover the nose and mouth when sneezing, coughing or wiping and blowing the nose – used tissues should be disposed of promptly in the nearest waste bin which will be lined and foot operated.
As you leave
Please pay with bank transfer or credit/debit card when possible.
Please make sure you thoroughly wash your hands as you leave and return home, keeping those family members that remain at home safe as safety to all is vital as we all try to return to some form of normality.
If you are receiving an aesthetic injectable treatment
In addition to treatment specific consent, we will ensure that you have complete and informed understanding of the potential impact that Covid-19 might have upon the treatment.
This will allow you and your practitioner to reach a mutual agreement in ‘weighing up’ risks and benefits to achieve and inform valid consent.
It is important that you understand the rationale for the various measures that are being taken, both by the practitioner and you as the patient, to minimise risk. This relates to both pre and post-procedural care and will further enable the practitioner/patient to take a broader and more informed approach to future decision making in relation to their health and wellbeing.
There is increasing evidence that dermal fillers given in the presence of a recent viral infection (or where a virus is caught after treatment) can increase the risk of delayed hypersensitivity reactions. This will be reflected in medical history taking and will form part of your understanding and consent.
It is particularly important that you understand that the measures taken above cannot completely remove all risk in relation to Covid-19. As such, you will have been provided with sufficient time to consider this fact prior to consenting and receiving treatment.